My bank card has been stolen" My debit card issued by a local bank has been stolen. It was a Saturday and I wasn't able to alert my bank quickly. On the same day, the thieves withdrew the sum of CHF 5,000 from another bank's ATM. And who...
I was refused a breathalyser! "The other evening, I went out for a couple of drinks with a friend. As I didn't have a car and had no intention of driving, I wanted to know what my blood alcohol level was, so that next time I'd know how much I'd had to drink....
My holiday dates have been refused! I had agreed with my employer to take some holidays during this period of long weekends, but in the end he wouldn't let me go because of extra work. I was understanding, but I'd like to know if he has the right to force me to go on holiday....
I was asked for my bank card. Is that legal? I'm 80 years old and I registered for a protected flat. When I applied, I had to provide all my bank documents and was asked to provide a copy of my bank card. Is this legal? A. Geneva The contract...
We're freezing and the heating company won't heat any more " Ever since the district heating system was installed in my building this winter, I've been shivering while turning the radiators up to maximum. Despite our complaints to the heating company (phone calls, registered letters) nothing has changed. In 2015 everything was fine with this heating system and...
Getting a digital code installed "When I leave my house in the morning, I sporadically find my doormat flooded with urine. The building management only agreed to install a code at the entrance to the building in return for a rent increase of CHF 11 per month per flat. As some tenants did not agree, the code was not installed. What can I do?
Moral obligation towards a relative When an elderly person goes into a retirement home or is hospitalised, can their descendants be obliged to contribute to the costs if they have no assets but only a modest income? Adèle, Geneva Your question requires a qualified answer. The law imposes an obligation...
The obligation to testify The role of a witness in civil, criminal or administrative proceedings can be vital and, indeed, impressive for the person called to testify. Admittedly, the aim of the judge or prosecutor in charge of the case is to rely on the witness's statements in order to try to establish the...
Lost property and personal data " In February and May 2015, I found two iPhones in Geneva. I was told that, for this type of object, it is impossible to return them to the person who found them after one year because of the personal data...
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